Artwork or specification changes
Contact us promptly with the order reference. Changes after approval must be reviewed against the current production stage and may affect cost or delivery.
Delivery or product concerns
Email the affected quantity, order reference and clear photos of the product and packaging. Keep the packaging while the issue is reviewed so the next steps can be agreed.
Display and care
Follow the guidance supplied for your selected material and decoration. Share the display conditions if you need help identifying suitable care or hanging arrangements.
Reorders
Send the previous order reference, new quantity and arrival date. Artwork, material availability, pricing and timing are reconfirmed.